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Flash Home Phone requires a pre-authorized payment, through bank or credit/debit card withdrawal, on the same date each month.  You will be sent an email that confirms the payment amount withdrawn and advises you that your invoice is available to view online via My Account.  Simply log into My Account to view your usage, download a PDF copy of your invoice(s) and view payment history.

Flash Home Phone requires a pre-authorized payment withdrawal from a checking account or with a credit/debit card.  However, should you wish to make changes to your payment method, simply log into My Account and follow the steps below:

  1. Select My Payment Methods.
  2. Choose to enter a New Credit Card or enter your Bank Account Information.
  3. Select Continue.

Flash Services accepts VISA, MasterCard and American Express

Payment for your Flash Home Phone is withdrawn on the same date each month (known as your bill cycle date).  Flash will send you an Invoice Notification email for a successful or unsuccessful payment.  If payment fails, you should remit payment as soon as possible.  If not made by the 7th day, after initial payment failure notification, service will be suspended.  In the event your service is suspended, payment in full is required.  If your account remains unpaid, further collection activity will continue and your phone number will be subject to permanent disconnection.  If disconnection occurs, Flash will not be able to reactivate your phone number.

You may log in to My Account, at anytime, to process a payment.

For accounts set up with a recurring payment via a credit/debit card, there are no fees for declined transactions. However, declined transactions processed through a checking account (due to insufficient funds) will incur a $20 charge. There may be additional fees charged by your financial institution.  Late payment fees are also applicable and will be added to your past due charges.
We bill one month in advance to ensure services are prepaid prior to usage. In addition, on the first invoice, there will also be a pro-rated portion for service(s) that have activated prior to bill cycle assignment (which should only be for a few days).  Therefore, your first invoice will be higher than subsequent invoices.  After your first invoice, you can expect your Flash Home Phone Service to be approximately the same amount each month.
We bill one month in advance to ensure services are prepaid prior to usage. In addition, on the first invoice, there will also be a pro-rated portion for service(s) that have activated prior to bill cycle assignment (which should only be for a few days).  Therefore, your first invoice will be higher than subsequent invoices.  After your first invoice, you can expect your Flash Internet Service to be approximately the same amount each month.

Payment for your Flash Internet account is withdrawn on the same date each month (known as your bill cycle date).  Flash will send you an Invoice Notification email for a successful or unsuccessful payment.  If payment fails, you should remit payment as soon as possible.  If not made by the 7th day, after initial payment failure notification, service may be suspended. 

You may log in to My Account, at anytime, to process a payment.

For accounts set up with a recurring payment via a credit/debit card, there are no fees for declined transactions. However, declined transactions processed through a checking account (due to insufficient funds) will incur a $20 charge. There may be additional fees charged by your financial institution.  Late payment fees are also applicable and will be added to your past due charges.
Flash Internet Service requires a pre-authorized payment, through bank or credit/debit card withdrawal, on the same date each month.  You will be sent an email that confirms the payment amount withdrawn and advises you that your invoice is available to view online via My Account.  Simply log into My Account to view your usage, download a PDF copy of your invoice(s) and view payment history. 

Flash Internet Service requires a pre-authorized payment withdrawal from a checking account or with a credit/debit card.  However, should you wish to make changes to your payment method, simply log into My Account and follow the steps below:

  1. Select My Payment Methods.
  2. Choose to enter a New Credit Card or enter your Bank Account Information. 
  3. Select Continue.

Flash Services accepts VISA, MasterCard and American Express

Late payment fees are applicable and will be added to any past due charges.  

Your Flash Phone Adapter is configured for most residential network environments.  However, routers and firewalls may affect the device's ability to access the Internet.  Without Internet and power, the Flash Phone Adapter will not operate to place and receive calls.  

Here are a few simple steps to ensure your Flash Phone Adapter is installed correctly:

  1. Follow the installation guide for your Phone Adapter. (Locate the Quick Installation Guide for your model Phone Adapter.)
  2. Ensure your Phone Adapter is connected to your router through a wired Ethernet connection.  (There is no wireless option for your adapter.)
  3. Confirm the AC adapter for your Phone Adapter is connected to a power outlet.
  4. Once connected properly, wait 5-10 minutes for the initial registration to take place (if this is your first time connecting your Phone Adapter).
  5. Confirm the phone line LED is lit solid green.
  6. Connect to your home phone and listen for dial tone.
  7. Check your Internet speed.  We recommend www.speedtest.net.  While the Flash Phone Adapter requires little upload speed (128k), bandwidth issues may impact your adapter.  Be sure you have an optimal Internet connection and speed.  

If you are still not able to place and/or receive calls, please contact your Flash Support team.