Browse through support topics, interactive video tutorials and step by step guides
FAQs for You
Browse through support topics, interactive video tutorials and step by step guides
FAQs for You
Payment for your Flash Internet account is withdrawn on the same date each month (known as your bill cycle date). Flash will send you a Notification email for a successful or unsuccessful payment. If payment fails, you should remit payment as soon as possible. If not made by the 7th day, after initial payment failure notification, service may be suspended.
You may log in to My Account, at anytime, to process a payment.
Flash Internet Service requires a pre-authorized payment withdrawal from a checking account or with a credit/debit card. However, should you wish to make changes to your payment method, simply log into My Account.
Flash Services provides online billing only.* Simply log in to My Account to view your invoice and payment details. To print your invoice, click the PDF link next to the invoice date of the invoice you need to print.
*A paper invoice may be requested for seniors and those who self-identify as having a disability where online billing presents a barrier to accessing monthly billing statements. Please contact Customer Care to request this exception.
Flash Services will send you an email notification and specifics thresholds to ensure you are aware of your usage. Expect an email when you reach 50% and 90% of your usage limit. Should you reach the limit of your monthly allotted usage, you also receive an email notification.
You can also proactively monitor your usage via My Account. "My Internet Usage" will display detailed daily usage and monthly summaries.
Yes! Customers wanting to add unlimited Internet usage should do so via My Account. Simply log in with your username and password to access your online account management portal. The unlimited Internet option can be found in two places.
Note: If this option is not available to you, it's likely that you are on an Internet plan where unlimited usage cannot be added. Please chat with Customer Care to discuss your options.